Introduction

At GulfExam, we strive to provide high-quality educational services and materials to help you succeed in your UAE Prometric exams. We understand that there may be circumstances where you need to request a refund or return a service. This Refund and Return Policy outlines our policies regarding refunds and returns to ensure a transparent and fair process.

1. Refund Eligibility

1.1. Digital Products and Services: Due to the nature of digital products and services, we generally do not offer refunds once the product or service has been accessed or downloaded. This includes, but is not limited to, online courses, quizzes, MCQs, and personalized guidance sessions.

1.2. Technical Issues: If you experience technical issues that prevent you from accessing our digital products or services, please contact our support team within 7 days of purchase. We will work with you to resolve the issue or provide a refund if the issue cannot be resolved.

1.3. Service Cancellations: If you need to cancel a personalized guidance session, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled session may not be eligible for a refund.

2. Refund Process

2.1. Initiating a Refund Request: To request a refund, please contact our customer support team at support@gulfexam.com with your order details and the reason for the refund request. We will review your request and respond within 5 business days.

2.2. Refund Approval: If your refund request is approved, the refund will be processed using the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.

2.3. Partial Refunds: In some cases, partial refunds may be granted at our discretion. This may occur if you have used a portion of the service but are not satisfied with the remaining content.

3. Non-Refundable Items

3.1. Promotional Offers: Services or products purchased as part of a promotional offer or discount are not eligible for refunds unless explicitly stated otherwise.

3.2. Expired Services: Services that have expired or have not been used within the specified validity period are not eligible for refunds.

4. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us:

Email: support@gulfexam.com
Phone: +923441270763

5. Policy Changes

We may update our Refund and Return Policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically.